founder’s letter – next chapters for sS in 2017

celebrating 9 years. not pictured is blakely at the front desk who’s joined team sS just last week 🙂

GRATITUDE.
i’ve got to always start with gratitude. we live such good lives. we are amazingly fortunate to have access to most everything we could ever want or need here in the bay. it’s easy to forget to honor ourselves, and so i’d like to..
THANK YOU so much for choosing to invest in yourself! the time, resources, and hard work you put in everyday for your self-care and wellbeing is a really big deal.
THANK YOU choosing sS to partner with in helping you on that journey for over 9 years!
THANK YOU for your support in my business, the intelligent and wonderful women running it, our local economy, and by extension, me!
our single clinic in SF has helped thousands of people clear up for good, and hundreds more remotely. this past spring we celebrated 9 years of doing this work, and you are a part of making that happen.
gratitude + love + light to YOU!

feeling happy and healthy, with wild elephants in sri lanka

KIM’S OOO. date of return, TBD…
after 9 years, i’ve officially moved away from the day-to-day operations of sS SF (!!!). i’ve been given the opportunity to make progress with sS in different inspiring locations, and the SF location of sS will be in the hands of general and assistant managers, liesse jones and lacey mons.
liesse is a licensed esthetician overseeing the entire clinic with the help of lacey, who runs the operations side of sS.  L2 (as i like to call them) + our amazing team are upholding the high standards upon which i’ve built sS, and are building it to be bigger and better than i ever could on my own. i am grateful and fortunate to have these women on my team to take good care of you!
as i concentrate solely on self care + the growth of sS:
  • i have retired from the treatment room and am no longer administering treatments. you are honestly in great hands with any of my estheticians – we have trained them to be the best of the best in SF! (ask about our training process the next time you’re in for treatment)
  • all client related inquiries will be managed by L2 on my behalf, and i will contribute as i am able.

 

i thank you so much your continued trust and support of sS with this exciting transition. 🙂
sS’s NEW THINGS TO COME
sS is now in this really exciting growth phase. all of these are works in progress and we’ll let you know when they launch. some of what’s launching in 2017:
  • MORE NATUROPATHIC DOCTORS! i’ve been meeting with and getting to know several in the bay area to widen our network of experts to help our clients that need it. more on this on our blog as we complete our research 🙂
  • NEW ONLINE STUFF. in our shop, we’ve got new product photos up and will soon implement a subscription option for your favorite sS essentials (thanks to sS’er JN for the nudge!). on our site, we’ll be adding some video content and on our IG, lacey’s stepping up our visuals while continuing to preach the lifestyle gospel with practical, everyday acne-safe life hacks.
  • LOYALTY PROGRAM. as gesture of appreciation to our most loyal clients, we’re launching a loyalty program so you can earn credits towards future sS purchases!
  • REPLICATION. liesse and the SF clinic team are working hard to standardize our clinic model so that we can empower others to open up sS clinics of their own all over the world.
  • THE BOOK. once i leave SF and have my workflow sorted, i’ll be able to finally finish up the book that will empower people and change lives beyond the walls of our clinic in SF.
be sure to follow us on instagram, our blog and these same emails for updates.
thank you for your support and patience as our lean team makes small biz magic happen!

had to get a photo of this woman hustling behind me – on her bike, laptop AND cell phone. she could very well be getting her sS on, remotely!

GET REMOTE CARE + SUPPORT.
book your consult or follow-up appointment by phone or skype if you can’t get into our SF office! just book online, and notate it’s a remote session. (we are soon piloting a 1 hour remote consult appointment format, yay!)
and a bonus for all sS clients! if you’ve ever come in or bought anything from us: we are piloting a remote client-support program to see how we can better care for our clients. email us to schedule a free 15 minute phone call with one of our expert estheticians for skincare product counsel.we want to make sure you are using the right products for your skin, optimized for travel, seasonal, climate, hormonal changes.

follow me on instagram: @kimsthecoolest

K.I.T.
stay informed. link up with us on IG (@skinsalvationacneclinic), our blog or these emails and be the first to know of all our new launches. (we also post last minute appointment openings & clinic closures for team building events/meetings/trainings on IG)
see what i’m up to, and the world through my lens. follow my personal account on IG at @kimsthecoolest and keep in touch with me that way.
real talk: all of your support has got me this far (9+ years!), and the real, raw feedback you provide directly informs how i will choose to grow sS’s outreach to empower everyone, everywhere. please email me any and all thoughts you have about my company. your opinions are my gold!
cheers to positive growth, exploration and discovery into new chapters of life, and thank you again for your love and support!

acne-safe hand soap back in stock!

many of you have been awaiting our beloved aloe80 hand soap to return to the shop, and great news, it has arrived!

a few things to know:

  • it’s the same amazing formula from lily of the desert with new and improved packaging! you may not recognize it because the package used to say “aloe80”, now it just says “liquid soap”.

 

  • its aloe based so it won’t dry out your hands, (remember your hands and your neck tend to show signs of aging first!)
  • acne safe ingredients, so you don’t have to worry about cloggy residue transferring to your face or body after to clean your hands!
  • pick it up any day in the shop or our online store!

 

Emily long-time sS client turned front of house cutie showing off the new goods!

 

 

gratuity questions answered

over the years, many clients have asked for guidance when it comes to gratuity given the clinical nature of our work. hopefully, this post will shed some light on the subject.
in general, 20% of the service price is the industry standard for tipping estheticians but many clients tend to leave more or less based on their own comfort level. our estheticians rely on tips to make up about 25% of their yearly income in order to afford living in the bay area.  we tip 20% for restaurants, hair stylist, massage therapist, why not your esthetician that changes your life by helping you clear up your skin?
your tips go a long way to support our therapists who would otherwise be making much more in a traditional day spa setting where they would be receiving 20+% tips on every service in addition to sales commissions on products and upgraded services. estheticians at sS do not receive any commission or percentage of product sales because this type of incentive encourages selling products that our clients may not need.
we appreciate your continued support!

 

product discontinuation alert:

by: kerry watson
 
after many years of carrying reviva stretch mark lotion, we will be discontinuing and no longer recommending this product as an acne safe option. the company has reformulated the product to now include a highly comedogenic ingredient, cocoa butter. if you have this product at home please read the ingredient list to make sure that your bottle does not contain this ingredient. you can use the following non-comdeogenic products in place of this product:
 
– organic safflower oil
– organic sunflower oil
– pure shea butter
 
about our acne-safety testing process:
 

finding acne-safe products is a very painstaking and time consuming process.  we carefully shop for products with acne-safe ingredient listings, and then test them in-house for at least 6 months on skins that are already clear, and on people who are religiously living the acne-safe lifestyle, so that we can isolate any new breakouts to that one variable – the product he/she is testing.